An independent, flat-fee review of your managed-IT invoices and contract — done by someone who spent three years writing invoices like yours from the inside. You'll see exactly where your money goes, which "project" charges your monthly fee already covers, and what to demand at renewal.
48-hour turnaround · If it finds one month of overbilling, it pays for itself.
Most small businesses on a managed-IT retainer can't fully read their own invoices. That's not an accident — and it's exactly where the money leaks.
You pay a flat monthly fee that's supposed to cover your IT. Then every real fix shows up as a separate billable "project." The invoice is a wall of line items you can't quite decode, the total keeps creeping up, and you have a nagging feeling you're paying twice for the same thing — but no way to prove it.
It puts your invoices and your contract side by side and shows you, line by line, which charges your flat fee already covers, where the rates don't match your own rate card, and where the contract is written to favor the provider. Every finding cites the exact invoice line and the exact contract clause — so it holds up when you raise it.
"I spent three years inside an MSP. Let me show you what your invoice actually says."
I'm Geele Evans, owner of Borne Systems. For three years I worked as a systems engineer inside a managed service provider — the outsourced IT department small businesses hire. From the inside, I watched good clients get nickel-and-dimed: a flat fee that covered almost nothing, while every actual fix got re-labeled as a billable project. They felt scammed, couldn't read their invoices, and never knew what they were really paying for.
Before that I was a system administrator in the Marine Corps, where I passed annual compliance inspections by working backward from a published standard — the same way this audit reads your invoices backward from your contract.
Delivered as a clean document — no software to install, no portal to log into. Built so a busy owner can read it once and know what to do.
Your total likely overbilling, stated as a monthly and an annual number, right at the top.
Each finding as charge → the issue → the evidence → the dollar impact. Nothing asserted without proof.
Auto-renewal windows, termination penalties, and rate-increase clauses — explained in plain language.
A one-page set of lines you can read off in the renewal conversation, with the dollar figures filled in.
Your part takes about ten minutes — gathering documents you already have.
You send your MSP contract, your last six months of invoices, and any ticket export.
Every invoice line is read against your contract — rates, hours, included services, the works.
Every finding is re-checked against your documents. Anything not fully provable is flagged as a question, not a claim.
You get the report and the renewal script — and a short call to walk through it if you want one.
Three things: your MSP contract or master services agreement, your last six months of invoices, and — if you can export it — a ticket or time log. The first two are required; the third makes the audit sharper. That's it. About ten minutes of gathering.
No. This is an independent review for you. Nothing is sent to your provider. You decide what, if anything, to raise with them — and the report gives you a script for exactly that conversation.
Then you get a clean bill of health in writing — confirmation that your contract and invoices line up, which is worth knowing before you renew. In practice, where there's a flat fee plus hourly "projects," there's almost always something to find. Either way you get a documented answer.
No. It's an independent billing and contract review. It tells you what your documents say and where they don't match — so you can act, or take it to your attorney or accountant with the homework already done.
Because every figure traces to a specific invoice line and a specific clause of your contract — and anything that can't be fully supported is labeled "worth asking about" instead of stated as fact. The report is built to survive your provider pushing back on it.
Send six months of invoices and your contract. In 48 hours you'll know exactly what you're paying for — and what to do about it.
Book your audit — $497 →